In this Privacy Policy, references to “we”, “us”, “our”, and “the Company” are references to Wyse Water Solutions Ltd t/a Wyse Choice Bathrooms.
We use information from our customers and website visitors to improve our services. We respect your privacy and take it very seriously. All personal data is stored securely within our online database.
What Information We Collect and How We Use It
Information is only collected when you contact us via our contact form, email, text message, telephone, or through third-party companies where you have requested work.
The type of information we may collect includes:
- Name
- Address
- Telephone number
- Email address
- Payment and transaction data
We may collect feedback regarding our services through feedback forms or via third-party review platforms such as Google Reviews, Trustpilot, and similar services. If you do not wish for your comments to be published on our website, please let us know.
We may also record telephone conversations for training and service improvement purposes. Providing feedback helps us to develop and improve our services for our clients.
How We Collect Data
We collect and store your data securely when you request:
- A quotation for work
- Property surveys
- Work to be completed
- Contractor involvement on our behalf or yours
How Long We Keep Your Data
The retention of your data is broken down into the following categories:
Quotations not accepted
If you request a quotation, we will collect the data required to prepare it. Quotations that are not accepted will be retained for a period of five years. If the quotation has not been accepted within this time, it will be deleted.
Quotations accepted
If a quotation is accepted, the related data will be retained unless the customer requests its deletion. Retaining records of completed work helps both us and our customers to reference previous projects and support future work requests.
Completed work without a quotation
For work completed without a formal quotation, such as servicing or repairs, we will retain records unless the customer requests deletion.
Cookies
Certain information, such as IP addresses, site navigation, software used, time spent on pages, and similar data, may be stored on our servers in small data files known as cookies. These cookies do not personally identify users.
This information is used internally for website traffic analysis. We also record IP addresses, browser types, and operating systems to help us understand how visitors use our website. This information is never linked to the personal data you provide.
We use Google Analytics to analyse website usage. Google Analytics generates statistical information through cookies stored on users’ computers. This data is used to create reports on website activity. Google stores this information in accordance with its own privacy policy.
Most browsers allow you to refuse cookies, either entirely or selectively. Please note that blocking cookies may negatively affect the usability of our website.
Security of Information
We use a range of technologies and security measures to protect your information from loss, misuse, unauthorised access, alteration, or disclosure. We do not share the information we collect with other organisations.
While we take all reasonable steps to protect your data, we cannot be held liable for any loss you may suffer due to unauthorised access by a third party, provided there has been no negligence on our part.
Google Analytics
When someone visits our website, we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way that does not identify individuals. We do not attempt, nor allow Google to attempt, to identify website visitors.
Consent
This includes any permissions, consents, or preferences you provide to us.
Summary
This Privacy Policy explains how Wyse Water Solutions Ltd t/a Wyse Choice Bathrooms handles personal information and forms part of our website’s Terms and Conditions.
This policy applies only to Wyse Water Solutions Ltd t/a Wyse Choice Bathrooms and does not cover third-party websites linked from our site. We are not responsible for the privacy practices of other websites and encourage you to review their policies when leaving our site.
Further Details
For further information about this Privacy Policy, please email us at info@wysechoicebathrooms.co.uk. We reserve the right to update this Privacy Policy at any time, with changes published on this page.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
By email: info@wysechoicebathrooms.co.uk
By post:
Customer Services
Wyse Water Solutions Ltd t/a Wyse Choice Bathrooms
Fife Renewables Innovation Centre, Ajax Way,
Innovation Space 3, Methil, KY8 3RS
